Your council collection stays exactly as it is. We just do the wheeling.
Before collectionHave the correct bins ready in their agreed storage spot by 7:30 pm on the evening before collection day. Keep the route clear, gates accessible and pets secured. Our team arrives at any time after 7:30 pm that evening to move the bins to the agreed collection point before collection starts.
Collection happensYour council or its collection contractor empties the bins on collection day. You do not need to be home if safe access is available.
After collectionOnce the bins have been emptied, our team returns them to their agreed storage spot on collection day, within your confirmed return window. If a bin is rejected or collection is delayed, we contact you and agree safe return arrangements.